Course Description

Program Description Dental receptionists and administrators play a vital role that enhances operations in the dental setting such as processing information, utilizing paper and electronic management systems, scheduling, financial records and proficient interpersonal skills. They create a connection between clients and dentists by coordinating requests from both parties. This program includes the operations of two predominant dental software applications commonly used by dental personnel. Durham College’s dental programs are highly regarded within dental communities. Dental administrators are vital members of a dental office. This program will teach you how to maintain a collaborative relationship with clients and all members of the oral health-care team to deliver the highest level of client-centred care. It will prepare you to be a multi-skilled, ethically responsible dental administration professional. You will learn the latest computer software used in dental offices; how to process claims; and how to carry out appointment management. You will also become familiar with dental anatomy and charting; learn the basics of radiography; understand banking and account payables and receivables; and gain effective personnel relations skills. Graduates may apply to write the Certified Dental Receptionist exam through the Ontario Dental Assistants Association to obtain their designation as a certified dental receptionist. Career options: Administrative assistant Dental administrator Dental office manager Dental receptionist

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